University of Information Technology - VNUHCMExpected 2026 | Ho Chi Minh City, Vietnam
Software Engineering. GPA: 3.5/4.0
Certificate & learning:
Language: English (IELTS Academic 6.0), Vietnamese.
ServiceNow Administration Fundamentals – Now Learning (2026)
Experience
SCCJune 2026 – August 2026 | Ho Chi Minh City, Vietnam
ServiceNow Developer
Engineered a customized Microsoft Intune integration by cloning the baseline OOTB application to safely enhance enterprise device management and ensure system upgradeability during data synchronization.
Designed and developed advanced ServiceNow automated workflows to streamline IT service management (ITSM) processes and significantly improve operational efficiency.
Automated the end-to-end P1 Critical Incident response lifecycle using Flow Designer/Workflows to orchestrate multi-group sequential task creation, automated state updates, and dynamic email notifications based on strict priority triggers.
TEL4VN SolutionsJuly 2025 – October 2025 | Ho Chi Minh City, Vietnam
Front-end Intern
Developed and optimized user interfaces using React.js and Tailwind CSS to create responsive, user-friendly applications.
Collaborated with senior developers to implement new features and improvements for web applications.
Assisted in debugging, testing, and ensuring the performance of front-end components.
Applied Atomic Design principles to build scalable, reusable UI components.
Engineered a custom integration between ServiceNow and Microsoft Intune, configuring secure Authentication to automate enterprise device data synchronization.
Implemented Data Streams and Scheduled Imports to efficiently fetch, paginate, and process large volumes of device data from Intune into the ServiceNow CMDB.
Developed custom Script Includes to handle complex business logic, data transformation, and robust error handling during the integration process.